🎁FREE🎁 Replacement in the even of theft or weather damage
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Frequently asked questions and answers
Here you will find the most frequently asked questions. If you still have a question, you are welcome to send us an email at info@remember-story.com
Are there any ongoing fees for the medallion service?
No, it is a one-time payment for a lifetime service at no additional cost.
How is the medallion placed on the headstone?
On the back of the medallion, there is an adhesive film, so the soul star is stuck to the tombstone like a sticker. It is necessary to ensure that the surface of the tombstone is dry. To ensure the soul star can withstand all weather conditions, we use the patented adhesive film from 3M on the back.
How many photos and videos can I upload to my profile?
Each profile allows unlimited photo uploads. What’s more, you can embed an unlimited number of videos and write a full text biography with no word limit.
What are the dimensions?
Each medallion is 2 x 2 inches.
How many medallions are in each box?
Each order contains two identical medallions. These medallions display exactly the same QR code, which means you can place them in two different locations to link to the same profile (or keep one in reserve!). Each order supports 1 individual profile.
How is data protection handled at Remember Story?
Your data is always stored securely, and only you can decide whether or not to share it at any time.
What happens if my medallion is lost or stolen?
In the event of loss or theft, we also offer an immediate replacement delivery of a medallion.
You can add additional insurance to the shopping cart.